SHIPPING POLICY
A LEGAL DISCLAIMER
Refund policy: There are absolutely NO REFUNDS on all merchandise
SHIPPING POLICY - THE BASICS
Please allow up to 24-48 hours for all orders to be processed. After order has been processed, Items take 3-5 days to ship. Please note, if you are ordering internationally delivery could take up to 2-3 weeks.
All items are shipped via U.S. Postal Service and take approximately 3-5 business days once items are shipped, tracking numbers will be sent to the email address provided with the purchase.
If an order is placed on a national holiday or after 3 p.m. EST on Friday, Saturday, or Sunday, it will be shipped the following business day.
Impressions Closet is not responsible for any lost or stolen shipments. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Impressions Closet does not hold responsibility for package that state have been delivered.
DO YOUR ITEMS RUN TRUE TO SIZE?
The quick answer — YES! All of our items fit true to size, unless otherwise specified in the product description. We hand measure each product and provide fit details for every style, so be sure to read the details section before buying.
DO YOU HAVE A STOREFRONT?
No, we are an online only boutique. However, we DO love our local Indy shoppers! We offer local order pick-up at our office in Jacksonville Fl Just choose “local pickup” at checkout and we’ll give you a call when your order is ready.
HOW OFTEN ARE ITEMS RESTOCKED?
Short answer is that our best sellers are restocked weekly.
However, shipping time frames make it difficult to provide a specific date of restock. We do offer email notifications when your favorite items return. For each item you wish to be notified about, select your size and enter your email address to be notified when the item has been restocked. We do not restock sale merchandise. Those items are final sale.
WHAT ARE PRE-ORDER ITEMS?
Pre-order items are items that are not currently in stock, but will be arriving soon. The expected date is not a guaranteed date, but a very good estimate. These are usually very popular styles that often get "pre-ordered" due to demand.